Returns and refunds

We want you to feel confident choosing CUVARA. We offer a voluntary 30-day returns period in addition to your statutory consumer rights.

This policy applies to purchases made directly from cuvarawellness.com.

Our 30-day returns offer

You can return an unused product within 30 days of delivery if it is in its original condition and original packaging.

Email hello@cuvarawellness.com with your order details, then send the goods back within the 30-day period. We will provide return instructions.

You are responsible for return postage when changing your mind. We recommend keeping proof of postage.

Refunds under this additional offer will be processed within 14 days of receiving and checking the returned goods, using your original payment method unless otherwise agreed.

The unused condition and original packaging requirements apply to this voluntary offer. They do not restrict your statutory cancellation rights or your rights concerning faulty goods.

Your statutory right to cancel

For most online purchases, you may cancel without giving a reason within 14 days after receiving your goods. You then have a further 14 days to send them back.

Tell us clearly that you wish to cancel by emailing hello@cuvarawellness.com or writing to our business address below. You may use the model cancellation form in our Terms of service, but you do not have to.

You may inspect the product as you would in a shop. Any deduction for diminished value will be limited to handling beyond what is necessary to establish its nature, characteristics and functioning.

You pay the direct return postage costs when changing your mind. We will reimburse any standard outward delivery charge where required.

We will refund the amount due within 14 days of your cancellation notice, although we may wait until we receive the goods or evidence that you have returned them, whichever is earlier. Refunds use the original payment method unless otherwise agreed.

Faulty, damaged or incorrect products

Contact hello@cuvarawellness.com if your product arrives damaged, is incorrect or develops a fault.

Please provide your order details and explain the issue. Photographs can help us investigate, but your legal rights do not depend on providing them.

We will arrange an appropriate remedy in accordance with your statutory rights and cover reasonable return costs for faulty or incorrectly supplied goods.

Our voluntary 30-day deadline does not limit these rights.

Copper’s natural appearance

Copper can darken and develop a natural patina over time. Minor handcrafted variations and natural patina are not necessarily defects.

This does not affect your rights where a product is faulty, not as described or otherwise fails to meet legal standards.

Discounted purchases

Purchases made using a launch offer or discount have the same statutory rights as full-price purchases. Refunds reflect the amount paid for the returned goods.

Contact us

Plecomm Ltd trading as CUVARA
Company number: SC868602
25 Sandyford Place
Glasgow, Scotland
G3 7NG

Email: hello@cuvarawellness.com

Please contact us for the appropriate parcel return instructions. Your statutory cancellation does not require our approval.

Nothing in this policy limits your statutory consumer rights.