Terms of service

1. About us

This website, cuvarawellness.com, is operated by Plecomm Ltd trading as CUVARA. Throughout these terms, “we”, “us” and “our” refer to Plecomm Ltd.

Registered in Scotland, company number SC868602.

Business address:
25 Sandyford Place
Glasgow
Scotland
G3 7NG

Email: hello@cuvarawellness.com

Our online store is hosted by Shopify. Purchases from this website are made directly from Plecomm Ltd.

2. These terms

These terms apply to your use of our website and purchases from us. Please read them before placing an order.

Nothing in these terms excludes or restricts your statutory consumer rights. If these terms conflict with rights that cannot legally be excluded, those rights take priority.

You must be at least 18 years old to place an order and provide accurate contact, delivery and payment information.

3. Our products

We aim to describe and photograph our products accurately. Screen settings may affect how colours appear.

Our copper bottles are handcrafted, so minor variations in appearance may occur. Copper can also develop a natural patina with use. These characteristics do not affect your rights if a product is faulty, not as described or otherwise fails to meet legal standards.

Follow the care and use instructions supplied with your bottle and displayed on our website. Our copper bottles are intended for still drinking water only. Do not use them for hot, acidic or carbonated drinks, or add fruit or other ingredients. Hand wash only.

General information about copper, wellbeing and traditional practices is provided for educational purposes. Our bottles are not medical devices and are not sold as treatments for medical conditions.

4. Orders and acceptance

Placing an order is an offer to purchase the items in your basket.

Our initial order confirmation acknowledges receipt of your order. Your order is accepted, and a contract is formed, when we send your despatch confirmation.

If we cannot accept your order, for example because an item is unavailable or there is a pricing error, we will contact you and refund any payment taken for the affected items.

If you need to change or cancel an order, contact hello@cuvarawellness.com promptly. We may be unable to change an order once it has been prepared or despatched, but this does not affect your statutory cancellation rights.

Products marked as coming soon or unavailable cannot be ordered unless we expressly offer a preorder arrangement and explain its terms.

5. Prices, payment and offers

Prices are displayed in pounds sterling unless another currency is expressly shown. Prices for UK customers include applicable taxes.

We offer free standard UK delivery. Any charges for other destinations will be shown before you complete your purchase.

The total payable, including any applicable discount and delivery charge, will be displayed at checkout. Payment is taken using the payment method you select.

Promotions apply only during their stated availability period and subject to the conditions displayed with the offer. Discounts cannot be combined unless expressly stated.

We may change prices or promotions for future orders. This does not change the price of an order we have already accepted.

If we discover a pricing error before accepting your order, we will contact you to confirm whether you wish to proceed at the correct price or cancel for a refund.

6. Delivery

Orders are packed and shipped from our UK warehouse.

Our standard UK delivery service is Royal Mail Tracked 48. We normally aim to despatch orders within 1–2 working days, with delivery usually taking a further 2–3 working days. Working days exclude weekends and public holidays.

These are estimates rather than guaranteed delivery dates. Some locations may take longer. Any different delivery arrangements will be explained before you order.

Unless we agree otherwise, we will deliver within 30 days of accepting your order. If delivery is delayed, contact us so we can investigate and explain your options. Your statutory rights concerning late delivery remain unaffected.

For deliveries arranged by us, the goods remain our responsibility until you, or a person you nominate to receive them, takes physical possession.

Please check your delivery address carefully and contact us promptly if it needs correcting. Report missing, damaged or incorrect deliveries to hello@cuvarawellness.com.

Further information is available on our Delivery page:
https://cuvarawellness.com/pages/delivery

7. Your right to cancel

For most online purchases, you can cancel without giving a reason within 14 days after you, or someone you nominate, receives the goods.

To cancel, email hello@cuvarawellness.com or write to our business address with a clear statement that you wish to cancel. Include your name and order details. You may use the cancellation form below, but you do not have to.

You must send the goods back within 14 days after telling us you wish to cancel. Contact us for return instructions. Contacting us for instructions does not make your cancellation dependent on our approval.

You are responsible for the direct cost of returning goods when changing your mind. We cover reasonable return costs where goods are faulty, damaged or incorrectly supplied.

You may inspect the goods as you would in a shop. We may make a deduction for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We will refund the amount due, including the cost of our least expensive standard delivery option where applicable, using your original payment method unless you agree otherwise.

We will make the refund within 14 days after being informed of your cancellation. We may withhold it until we receive the goods back or you provide evidence that you have returned them, whichever happens first.

8. Our additional 30-day returns offer

In addition to your statutory cancellation rights, we accept returns of unused products purchased directly from our website within 30 days of delivery.

For this additional offer, goods must be unused, in their original condition and original packaging. Contact us and send the goods back within the 30-day period. You are responsible for return postage when changing your mind.

Refunds under this additional offer will be processed within 14 days of receiving and checking the returned goods.

These additional conditions do not restrict your statutory cancellation rights or rights concerning faulty goods.

See our Returns page:
https://cuvarawellness.com/pages/returns

9. Faulty or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described.

If your order arrives damaged, is incorrect or develops a fault, contact hello@cuvarawellness.com with your order details and a description of the issue. Photographs can help us resolve the problem but do not replace or restrict your legal rights.

Depending on the circumstances, you may be entitled to a refund, repair or replacement. We will cover reasonable return costs for goods that are faulty or incorrectly supplied.

Normal wear, natural patina or damage caused by misuse is not necessarily a manufacturing fault. We will consider each issue fairly and in accordance with your statutory rights.

10. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Our products are supplied for domestic and private use. We do not accept liability for business losses arising from commercial use, including lost profit or business interruption.

11. Website use and intellectual property

You must not misuse our website, introduce malicious software, attempt unauthorised access or interfere with its operation.

Website content, branding, photographs and designs belong to us or our licensors. You may view and use the website for personal shopping purposes. Other reproduction or commercial use requires permission unless permitted by law.

Links to third-party websites are provided for convenience. Those websites operate under their own terms and privacy policies.

12. Privacy

Our Privacy policy explains how personal information is collected and used:
https://cuvarawellness.com/policies/privacy-policy

We may send service-related communications about orders, delivery, returns and customer enquiries. Marketing communications are handled separately in accordance with applicable law and your preferences.

13. Complaints

Please send complaints to hello@cuvarawellness.com or our business address, including your order number where relevant.

We will investigate and work with you to resolve the issue. Nothing in our complaints process prevents you from exercising your legal rights.

14. Governing law

These terms are governed by Scots law.

If you are a consumer living elsewhere in the UK, you retain the protection of mandatory consumer laws that apply where you live. You may bring proceedings in the courts of the UK country where you live.

Consumers outside the UK retain any mandatory legal protections and rights to bring proceedings that apply to them.

15. Changes to these terms

We may update these terms for future use of the website and future orders. The version in force when you place your order applies to that order unless a change is required by law or agreed with you.

Model cancellation form

Complete and send this form only if you wish to cancel your contract.

To: Plecomm Ltd trading as CUVARA, 25 Sandyford Place, Glasgow, Scotland, G3 7NG
Email: hello@cuvarawellness.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:

Order number:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if submitting this form on paper:

Date: